Cancellation and Refund Policy
Cancellation Policy
To ensure clarity and fairness for all engagement bookings, the following cancellation terms apply:
1. Cancellation 1 Month Before Event Date
Cancellations received 30 days or more before the engagement date may be made without penalty. Any deposits paid will be refunded in full.
2. Cancellation 3 Weeks Before Event Date
Cancellations received 21–29 days before the engagement date will incur a 25% cancellation fee based on the total engagement cost. Remaining balances or deposits will be refunded.
3. Cancellation 2 Weeks Before Event Date
Cancellations received 14–20 days before the engagement date will incur a 50% cancellation fee based on the total engagement cost. Any remaining balance will be refunded.
4. Cancellation 5 Days Before Event Date
Cancellations received 5–13 days before the engagement date will incur a 75% cancellation fee based on the total engagement cost. Refunds apply only to the remaining balance.
5. Cancellation 2 Days Before Event Date
Cancellations received within 48 hours of the engagement date are non‑refundable. The full engagement fee is payable.
Rescheduling
Requests to reschedule follow the same timeline and fee structure as cancellations. Rescheduled dates are subject to availability.
Non-Attendance
If a client does not attend the engagement without prior notice, the booking is considered a cancellation within 48 hours and is non‑refundable.
Force Majeur
In the case of unforeseen circumstances beyond either party’s control (e.g., severe weather, emergencies), Grutas Consulting Inc. will work with the client to reschedule the event without penalty.